Customer Support

Select an area below to get online support for CartGenie and Web Hosting.

Customer Support Center:

Use the J Street Customer Support Center to download CartGenie upgrades, view setting, find helpful links, submit a trouble ticket, and more.  » Customer Support Center

Knowledge Base:

Use the J Street Knowledge Base (KB) to get instant answers to your "how-to" questions regarding CartGenie and Web hosting.  » Knowledge Base

Web Hosting Control Panel:

Use the Helm Control Panel to access manage your Web hosting account, set-up email accounts, view Web statistics, and more.  »  Control Panel

CartGenie Support Policy:

Need help with CartGenie?  Find out how our support policy can help you.  »  CartGenie Support Policy

CartGenie FAQs:

Get the answers to common questions regarding CartGenie Shopping Cart Software  »  CartGenie FAQs

CartGenie How-to Support:

A member of our support team is available to help you with CartGenie "how-to" questions 7 days a week.   Please see our availability below:

Data Center Support :

Our Web hosting data center provides 24x7x365 management to ensure that your Web site is always up and running.  If you have a question regarding the status of your Web site please use our Contact Us form and select Support to have your request addressed by a member of our team.